Privacy Policy

1. Introduction

TruePoint Inspections LLC ("TruePoint Inspections," "we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.inspecthomesc.com, request a quote, schedule an inspection, or use any of our online services.

By using our website or requesting our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property address
• Billing information
• Inspection requests
• Property details
• Communications submitted through our website, email, text messages, or telephone conversations

Information Collected Automatically

When you visit our website, we may automatically collect information including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on our website
• Referring websites
• Approximate geographic location
• Website interaction data

This information helps us improve website performance, diagnose technical issues, measure advertising effectiveness, and better serve our customers.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries
• Schedule inspections
• Deliver inspection reports
• Process payments
• Send appointment confirmations and reminders
• Provide customer support
• Improve our website and inspection services
• Maintain business records
• Comply with legal and regulatory obligations
• Detect and prevent fraud or unauthorized activity

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Inspection Reports and Property Information

As part of providing our inspection services, we collect and securely store inspection notes, photographs, thermal images, drone imagery, floor plans, videos, and inspection reports. This information is used to perform our inspection services, communicate our findings, maintain inspection records, and comply with applicable legal and professional requirements.

TruePoint Inspections retains ownership of inspection photographs, videos, thermal images, floor plans, and other documentation created during the inspection. Clients receive a copy of their inspection report and may use the report for their personal real estate, maintenance, insurance, and property management purposes.

TruePoint Inspections may use inspection photographs, videos, thermal images, floor plans, or other inspection materials for educational, training, marketing, advertising, website content, blog articles, presentations, or social media, provided that reasonable efforts are made to remove or obscure personally identifying information, including client names, property addresses, license plates, family photographs, GPS coordinates when practical, and any other information that could reasonably be used to identify a specific client or property.

We will not knowingly disclose confidential client information or use inspection materials in a manner intended to identify or embarrass a client or reveal confidential information about a specific property.

5. Artificial Intelligence

To improve efficiency and consistency, TruePoint Inspections may use artificial intelligence tools to assist with organizing inspection information and preparing draft report narratives.

All inspection findings, recommendations, and final reports are reviewed and approved by a qualified inspector before they are delivered to the client.

6. Electronic Report Delivery

Inspection reports are delivered electronically using secure links generated through our inspection management system.

Customers are not required to create an account or password to access their reports.

We recommend that clients keep report links confidential, as anyone with access to the link may be able to view the associated inspection report.

7. Online Scheduling

Our website includes online scheduling and contact features that allow prospective clients to request inspections.

Information submitted through these forms is used solely for scheduling, communication, and providing requested services.

8. Online Payments

Online payments are securely processed through Stripe.

TruePoint Inspections does not store complete credit or debit card numbers on our servers.

Payment information is handled in accordance with Stripe's security standards and Privacy Policy.

9. Third-Party Service Providers

We work with trusted third-party providers to operate our business.

These providers may include:

• Secure inspection management and scheduling software
• Stripe payment processing
• Email and communication services
• Website hosting providers
• Cloud storage providers
• Google Analytics
• Marketing and advertising platforms

These providers receive only the information necessary to perform services on our behalf and are expected to protect that information appropriately.

10. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Measure website traffic
• Analyze visitor behavior
• Improve our services
• Measure advertising performance

We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information such as pages viewed, time spent on the site, browser type, and approximate geographic location. This information is aggregated and is not used by TruePoint Inspections to personally identify visitors.

You may disable cookies through your browser settings; however, some portions of our website may not function properly.

11. Advertising Technologies

We may use advertising and analytics technologies, including Google Analytics and Meta advertising tools, to better understand website traffic, improve our website, measure advertising performance, and provide relevant advertising to potential customers. These technologies may use cookies or similar tracking technologies.

12. Third-Party Links

Our website may contain links to third-party websites, including scheduling services, payment providers, review platforms, social media sites, and other resources. We are not responsible for the privacy practices of those websites and encourage you to review their individual privacy policies.

13. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Data Retention

We retain inspection reports, photographs, videos, thermal images, floor plans, and related documentation for as long as reasonably necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Maintain business records
• Resolve disputes
• Enforce agreements
• Improve our inspection services

15. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

16. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where permitted by law
• Request information about how your data is used
• Opt out of certain communications

To exercise any of these rights, please contact us using the information below.

17. Contact Information

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When changes are made, the "Last Updated" date at the top of this page will be revised. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.